Shipping Policy
Last Updated: July 2026
This Shipping Policy explains how Jonelle’s Closet processes, ships, and delivers orders within the United States and internationally. We are committed to getting your order to you in a timely, reliable, and transparent manner. Please review this Shipping Policy before placing your order so you know what to expect every step of the way.
Shipping Policy: Order Processing
- All orders are processed within 1–3 business days after payment has been confirmed. Business days are Monday through Friday, excluding federal holidays.
- Orders placed after 5:00 PM EST or on weekends and holidays will begin processing on the next business day.
- During high-volume periods such as product launches, holiday seasons, or promotional events, processing times may be extended by an additional 1–2 business days. We will communicate any anticipated delays on our website or via email.
- You will receive an email notification when your order has been processed and is ready for shipment.
Shipping Policy for Domestic Orders
We offer the following shipping options for orders within the United States:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Expedited Shipping | 1–3 business days | Calculated at checkout |
- Delivery times are estimates and begin from the date your order ships, not the date it is placed. Actual delivery times may vary depending on your location, carrier volume, and weather conditions.
- Shipping rates are calculated at checkout based on the weight of your order, package dimensions, and your delivery address.
- We may offer free standard shipping promotions from time to time. Promotional shipping offers apply to standard shipping only and cannot be applied to expedited orders unless otherwise stated.
International Shipping
- International shipping is available to select countries. Availability will be displayed at checkout based on the shipping address you provide.
- International delivery times vary by destination but generally range from 7–21 business days depending on the country, customs processing, and carrier.
- Customs duties, import taxes, and brokerage fees may apply to international orders. These charges are determined and collected by the destination country’s customs authority and are the responsibility of the customer. Jonelle’s Closet has no control over these charges and cannot predict their amount.
- International orders may be subject to inspection by customs officials, which can occasionally result in delivery delays beyond our control.
- We are not responsible for packages that are delayed, held, or returned by customs. If your package is returned to us due to customs issues, we will contact you to arrange reshipment (at your expense) or issue a refund minus the original shipping cost.
Order Tracking
- Once your order has shipped, you will receive a shipment confirmation email containing your tracking number and a link to track your package in real time.
- Please allow 24–48 hours after receiving your shipment confirmation for tracking information to become active in the carrier’s system.
- If your tracking information has not updated within 5 business days of receiving your shipment confirmation, please contact us at info@jonellescloset.com so we can investigate the status of your shipment.
Shipping Carriers
- We partner with trusted national and international carriers to deliver your orders. The carrier assigned to your order will be indicated in your shipment confirmation email.
- We reserve the right to select the shipping carrier we determine to be most efficient and reliable for your specific order and destination.
Delivery Details
- All packages are delivered to the shipping address provided at checkout. Please double-check your shipping address before completing your order, as we are unable to modify the delivery address once an order has been shipped.
- If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs required to reship the order.
- We are not responsible for packages marked as delivered by the carrier but not received. In these cases, we recommend contacting the carrier directly to initiate an investigation. If the carrier confirms the package is lost, please reach out to us and we will work with you to resolve the situation.
- Depending on the carrier and your location, delivery options such as signature confirmation or specific delivery instructions may be available during checkout or through the carrier’s tracking portal.
P.O. Boxes and APO/FPO Addresses
- We do ship to P.O. Boxes and APO/FPO/DPO military addresses within the United States. Standard shipping timelines apply, though deliveries to APO/FPO/DPO addresses may take longer depending on the military mail system.
Lost, Stolen, or Damaged Packages
- If your package appears to be lost in transit (no tracking updates for 7 or more business days), please contact us at info@jonellescloset.com so we can file a claim with the carrier and work toward a resolution.
- If your package arrives damaged, please take photos of the packaging and the affected item(s) and email them to us within 48 hours of delivery. We will arrange a replacement or refund depending on availability.
- Jonelle’s Closet is not responsible for packages that are stolen after confirmed delivery. We encourage customers to use secure delivery locations or carrier services that offer delivery notifications and signature requirements where available.
Order Modifications and Cancellations
- If you need to modify or cancel your order, please contact us at info@jonellescloset.com as soon as possible. We will do our best to accommodate changes, but once an order has entered the fulfillment process or has been shipped, we may be unable to make modifications.
- If your order has already shipped and you wish to cancel, you may return the items in accordance with our Return and Exchange Policy once they are delivered.
This Shipping Policy may be updated from time to time to reflect changes in our carriers, rates, or delivery options. We encourage you to review it periodically. If you have any questions about our Shipping Policy, please contact us at info@jonellescloset.com. We are happy to assist.