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How do I place an order?
Browse the collection at jonellescloset.com, choose your size, and add the item to your cart. At checkout, enter your shipping and payment details and confirm. You’ll get an order confirmation email once payment is processed.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Klarna. All payments are processed through secure, PCI-compliant payment providers.
Can I use more than one promo code?
One promo code per order, unless the promotion says otherwise. Codes can’t be combined with other discounts or applied after an order is placed.
Will I receive an order confirmation?
Yes. It’s sent to the email you used at checkout. If you don’t see it within an hour, check your spam or junk folder, then email info@jonellescloset.com and we’ll confirm your order.
Can I change or cancel my order?
Email info@jonellescloset.com as soon as possible. We’ll do our best, but once an order has entered fulfillment or shipped, we may not be able to change it.
What currency are your prices in?
All prices are in US dollars (USD).
How long does it take to process my order?
Orders are processed within 1 to 3 business days after payment is confirmed (Monday to Friday, excluding federal holidays). During launches and holidays, allow an extra 1 to 2 business days.
What are your shipping options?
Within the US: Standard (3 to 7 business days) and Expedited (1 to 3 business days). Delivery times start from the day your order ships, not the day it’s placed.
How much does shipping cost?
Shipping is calculated at checkout based on your order’s weight, package size, and address. Free shipping promotions will be announced on our site.
Do you ship internationally?
Not yet — we currently ship within the United States only..
How do I track my order?
Your shipping confirmation email includes a tracking number and link. Tracking can take 24 to 48 hours to activate. You can also use our Order Tracking page.
What if my package is lost or damaged?
If tracking hasn’t updated in 7 or more business days, email info@jonellescloset.com and we’ll file a claim with the carrier. If your package arrives visibly damaged, email photos of the box and items within 48 hours of delivery. We’ll send a replacement or refund, depending on availability. For a defect in the garment itself, see “What if my item is defective or incorrect?” under Returns & Refunds.
Do you ship to P.O. Boxes or military addresses?
Yes. We ship to P.O. Boxes and APO, FPO, and DPO addresses. Standard timelines apply, though military mail may take longer.
Where is my order?
Once your order ships, you’ll get a shipping confirmation email with a tracking number and link. Tracking can take 24 to 48 hours to activate in the carrier’s system. You can also use our
Order Tracking page.
How do I start a return?
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What size should I order?
Check our Size Guide for measurements and fit notes on each style. If something doesn’t fit, you can return it within 30 days and place a new order in your preferred size.
How long does it take to ship?
Orders are processed within 1 to 3 business days. Standard shipping then takes 3 to 7 business days; expedited takes 1 to 3 business days.
Can I change or cancel my order?
Email info@jonellescloset.com as soon as possible. We’ll do our best, but once an order has entered fulfillment or shipped, we may not be able to change it.
How do I place an order?
Browse the collection at jonellescloset.com, choose your size, and add the item to your cart. At checkout, enter your shipping and payment details and confirm. You’ll get an order confirmation email once payment is processed.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Klarna. All payments are processed through secure, PCI-compliant payment providers.
Can I use more than one promo code?
One promo code per order, unless the promotion says otherwise. Codes can’t be combined with other discounts or applied after an order is placed.
Will I receive an order confirmation?
Yes. It’s sent to the email you used at checkout. If you don’t see it within an hour, check your spam or junk folder, then email info@jonellescloset.com and we’ll confirm your order.
Can I change or cancel my order?
Email info@jonellescloset.com as soon as possible. We’ll do our best, but once an order has entered fulfillment or shipped, we may not be able to change it.
What currency are your prices in?
All prices are in US dollars (USD).
How long does it take to process my order?
Orders are processed within 1 to 3 business days after payment is confirmed (Monday to Friday, excluding federal holidays). During launches and holidays, allow an extra 1 to 2 business days.
What are your shipping options?
Within the US: Standard (3 to 7 business days) and Expedited (1 to 3 business days). Delivery times start from the day your order ships, not the day it’s placed.
How much does shipping cost?
Shipping is calculated at checkout based on your order’s weight, package size, and address. Free shipping promotions will be announced on our site.
Do you ship internationally?
Not yet — we currently ship within the United States only..
How do I track my order?
Your shipping confirmation email includes a tracking number and link. Tracking can take 24 to 48 hours to activate. You can also use our Order Tracking page.
What if my package is lost or damaged?
If tracking hasn’t updated in 7 or more business days, email info@jonellescloset.com and we’ll file a claim with the carrier. If your package arrives visibly damaged, email photos of the box and items within 48 hours of delivery. We’ll send a replacement or refund, depending on availability. For a defect in the garment itself, see “What if my item is defective or incorrect?” under Returns & Refunds.
Do you ship to P.O. Boxes or military addresses?
Yes. We ship to P.O. Boxes and APO, FPO, and DPO addresses. Standard timelines apply, though military mail may take longer.