**Last Updated: July 2026**
At Jonelle's Closet, we want you to love every piece you receive. We understand that sometimes an item may not be the right fit, and we are here to make the return and exchange process as straightforward as possible. Please review the details below before initiating a return or exchange.
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Return Eligibility
We accept returns within **30 days** of the date you received your order, provided the following conditions are met:
- Items must be **unworn, unwashed, and free of stains, odors, pet hair, or any signs of use**.
- All **original tags must be attached** and intact.
- Items must be returned in their **original packaging** whenever possible.
- Proof of purchase (order confirmation email or order number) is required to process all returns.
We reserve the right to decline a return if the item does not meet the conditions outlined above. If a returned item is received in a condition that does not qualify for a refund, we will notify you and offer to ship the item back to you at your expense.
Non-Returnable Items
The following items are **final sale** and cannot be returned or exchanged:
- Accessories (including but not limited to hats, bags, and scarves)
- Items purchased during a sale or promotional event marked as "Final Sale"
- Final clearance items
- Gift cards
- Items that have been altered, tailored, or customized after purchase
If you are unsure whether an item is eligible for return, please contact us at **info@jonellescloset.com** before shipping it back.
How to Initiate a Return
1. **Contact Us:** Email **info@jonellescloset.com** with your order number, the item(s) you wish to return, and the reason for your return. Our team will respond within 48 hours with return instructions and a return authorization.
2. **Prepare Your Package:** Pack the item(s) securely in the original packaging or a suitable alternative. Include any tags, inserts, or materials that came with the product. Write your order number on the outside of the package or include it inside.
3. **Ship Your Return:** Send your package to the return address provided in your return authorization email. We recommend using a trackable shipping method so you can confirm delivery of your return.
4. **Confirmation:** Once we receive and inspect your return, we will send you an email confirming whether your return has been approved or declined.
Return Shipping Costs
- **Customer-Initiated Returns:** Customers are responsible for all return shipping costs. We recommend using a shipping method that provides tracking and delivery confirmation, as we are not responsible for returns that are lost or damaged in transit.
- **Defective or Incorrect Items:** If you received an item that is defective, damaged, or different from what you ordered, please contact us within **7 days** of delivery. We will provide a prepaid return shipping label at no cost to you and arrange for a replacement or full refund.
Refunds
- Approved refunds will be issued to the **original payment method** used at the time of purchase.
- Please allow **7–10 business days** from the date we receive and approve your return for the refund to be processed. Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear on your statement.
- **Original shipping charges are non-refundable** unless the return is the result of an error on our part (defective or incorrect item).
- If you paid using a buy-now-pay-later service (such as Klarna), your refund will be processed through that provider according to their refund policies and timelines.
Exchanges
- We do not offer direct exchanges at this time. If you would like a different size, color, or style, please follow the return process outlined above and place a new order for the item you prefer.
- We recommend placing your new order promptly, as inventory is limited and items may sell out.
- Your refund from the original order will be processed independently from your new order.
Damaged or Defective Items
If you receive an item that is damaged, defective, or materially different from what was described on our website, we want to make it right. Please take the following steps:
1. **Document the Issue:** Take clear photos of the defect or damage, including any relevant packaging.
2. **Contact Us:** Email **info@jonellescloset.com** within **7 days** of receiving the item. Include your order number, a description of the issue, and the photos you took.
3. **Resolution:** Our team will review your claim and respond within 48 hours. Depending on the situation, we will offer a full refund, a replacement (subject to availability), or store credit.
Late or Missing Refunds
If you have not received your refund within the expected timeframe after receiving our approval confirmation, we recommend the following steps:
1. Check your bank or credit card account again, as processing times can vary.
2. Contact your bank or credit card company, as refunds may take additional time to be officially posted.
3. If you have completed both steps and still have not received your refund, please contact us at **info@jonellescloset.com** and we will investigate further.
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If you have any questions about our Return and Exchange Policy, please reach out to us at **info@jonellescloset.com**. We are here to help ensure your experience with Jonelle's Closet is a positive one.
