Last Updated: July 2026

At Jonelle’s Closet (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data when you visit our website at jonellescloset.com or interact with us in any capacity.

By using our website, placing an order, or subscribing to our communications, you acknowledge and agree to the practices described in this Privacy Policy.

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Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you interact with our website, place an order, create an account, subscribe to our email list, or contact our customer service team, we may collect the following:

• Personal Identification Information: Your full name, email address, phone number, and billing and shipping addresses.
• Payment Information: Credit card numbers, debit card numbers, or other payment details. Note that payment information is processed securely through our third-party payment processors and is not stored on our servers.
• Order Information: Items purchased, order history, sizing preferences, and transaction details.
• Communication Records: Any messages, inquiries, or feedback you send us via email, live chat, or other communication channels.
• Account Information: If you create an account, your username, password (encrypted), and any preferences or settings you configure.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• Device and Browser Information: Your IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages viewed, time spent on pages, links clicked, referring URLs, and browsing patterns on our site.
• Cookies and Similar Technologies: We use cookies, pixels, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our website. See the “Cookies” section below for more details.
• Location Data: General geographic location inferred from your IP address (city or region level). We do not collect precise GPS location data.

Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation and fraud prevention data from services such as PayPal, Klarna, or credit card networks.
• Analytics Providers: Aggregated usage and traffic data from tools such as Google Analytics.
• Marketing Platforms: Information related to your interaction with our advertisements or promotional content on third-party platforms.

How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process your orders, arrange shipping and delivery, send order confirmations, and provide tracking information.
• Customer Service: To respond to your inquiries, resolve issues, and provide support related to your orders or account.
• Communication: To send transactional emails (order confirmations, shipping updates, return status), and, with your consent, to send marketing communications including product launches, promotions, and brand updates.
• Website Improvement: To analyze how visitors use our website so we can improve functionality, design, content, and the overall shopping experience.
• Personalization: To tailor product recommendations, content, and communications based on your preferences and browsing behavior.
• Security and Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized account access, and other harmful activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

How We Protect Your Information

We take the security of your personal information seriously and implement the following measures:

• Encryption: All data transmitted between your browser and our website is encrypted using SSL (Secure Socket Layer) technology.
• Secure Payment Processing: Payment transactions are handled by PCI DSS-compliant third-party processors. We do not store your full credit card or payment account numbers on our systems.
• Access Controls: Access to personal data within our organization is restricted to authorized personnel who require it to perform their job functions.
• Data Storage: Personal information is stored on secure servers with appropriate physical, technical, and administrative safeguards.
• Regular Review: We regularly review our data collection, storage, and processing practices to identify and address potential vulnerabilities.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security but are committed to taking all reasonable precautions.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, delivering packages, sending communications, and analyzing site usage. These providers are contractually obligated to use your information only for the purposes we specify and to protect it in accordance with this policy.
• Payment Processors: With payment processing companies (such as PayPal, Klarna, or credit card networks) to complete your transactions securely.
• Shipping Carriers: With shipping and logistics partners to deliver your orders.
• Legal Requirements: When required by law, regulation, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any change in ownership or use of your personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the website, such as shopping cart operation and secure checkout. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., pages visited, time on site).
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across platforms.
• Preference Cookies: Remember your settings and preferences (such as language or region) to provide a more personalized experience.

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to complete purchases. For more information on managing cookies, consult your browser’s help documentation.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You may unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly.
• Data Portability: You may request a copy of your data in a commonly used, machine-readable format.
• Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at info@jonellescloset.com. We will respond to your request within 30 days or as required by applicable law.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information. To submit a CCPA request, contact us at info@jonellescloset.com.

Children’s Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at info@jonellescloset.com.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services that are not operated or controlled by Jonelle’s Closet. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, customer service, legal compliance, and dispute resolution. When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at info@jonellescloset.com. We are committed to addressing your privacy concerns promptly and transparently.