Payment Policy

Payment Policy

Payment Policy Last Updated: October 2026

We want checkout at Jonelle’s Closet to be simple and secure. This policy explains how we accept payment, how pricing works, and what happens if something goes wrong. By placing an order on jonellescloset.com, you agree to these terms.

Accepted Payment Methods

Available options are shown at checkout.

Note for Asia: list only what’s live at checkout on launch day. Stripe (cards, Apple Pay, Google Pay) and PayPal are installed but inactive; Klarna needs its own setup. Remove any line that isn’t active. Add “PayPal Pay in 4” only if you turn it on in PayPal.

Pricing and Currency

All prices are listed in US dollars (USD). We currently ship within the United States only.

Prices may change without notice. Once your order is placed and payment is confirmed, the price at the time of purchase is the price you pay.

Sales tax, if applicable, is calculated at checkout based on your shipping address.

Payment Authorization

Your payment is authorized when you place your order, which may show as a temporary hold on your account. Orders ship only after payment is confirmed.

If your payment is declined, your order won’t be placed, and you’ll be asked to update your payment details or choose another method.

If an item becomes unavailable after your payment is authorized, we’ll cancel that item, release or refund the charge, and let you know right away. Released holds usually take 3 to 5 business days to clear, depending on your bank.

Order Confirmation

Once your payment goes through, we’ll email an order confirmation with your order number and a summary of your items.

Don’t see it within an hour? Check your spam or junk folder, then email info@jonellescloset.com and we’ll confirm your order.

Promo Codes and Discounts

Store Credit

Store credit is issued as a code sent to your email, for example when you choose credit instead of a refund on a return. Enter it at checkout like a promo code.

Store credit never expires. If you use less than your full credit on an order, we’ll send you a new code for the remaining balance.

Store credit can’t be exchanged for cash, except where required by law.

Note for Asia: reissuing the remainder is a manual step until you add a store-credit plugin. Confirm the cash-out wording with your accountant or attorney; some states require cashing out small balances.

Payment Security

Our site is encrypted with SSL. Payments are handled by PCI DSS-compliant processors, and we never store your full card number.

We will never ask for your full card number, security code, or bank login by email, phone, chat, or social media. If someone claiming to be Jonelle’s Closet asks for this, don’t respond, and email info@jonellescloset.com.

Billing Questions and Disputes

If you see an incorrect charge on a Jonelle’s Closet order, email info@jonellescloset.com within 30 days of the charge and we’ll look into it.

Please contact us before opening a dispute with your bank. We can usually fix billing issues faster directly.

Out-of-Stock Items

We keep our inventory as accurate as we can, but an item may sell out between adding it to your cart and checking out. If something you ordered is no longer available, we’ll let you know and you can choose a full refund or store credit.

If an item is on backorder, we’ll share an estimated restock date. You can wait for it or cancel for a full refund.

Questions

Questions about payment? Chat with us any time, or email info@jonellescloset.com.